Customer Policy:
- Deal with customers honestly, fairly and politely.
- Be trustworthy and reliable and respect confidentiality.
- Consider the customer’s needs and provide the appropriate care.
- Be prompt and respond quickly and in a helpful manner.
- Look professional, wearing the appropriate clothing, which should always be clean, complete and presentable.
- Always be efficient and effective to ensure best value for the customer.
- Always deliver what we say we will, with minimum disruption.
- Meet our commitments and keep the customer informed of progress.
- When we cannot provide exactly what someone wants, be innovative and suggest alternatives.
- Apologize if things go wrong and do our best to put things right.
- Listen to feedback, act on it and respond.
- Keep customers informed of new and improved services available.
